PRIVACY POLICY

We take your privacy seriously and take technical and organizational measures to ensure that the rules on data protection are respected both by us and by external service providers.

We want you to know what data we collect and how we use it. As we develop our website and implement new technologies to improve our service to you, changes to the Privacy Policy may be required. Therefore, we recommend that you review this Policy from time to time.

By using our website, https://protuning.club, you accept this Privacy Policy and consent to the collection, retention and use of your personal data in accordance with this Policy. Please, do not use the Website if you do not accept this Privacy Policy.

Privacy Policy constitutes the integral part of Terms of Service ofthe Website and has to be read in connection with them.

This Privacy Policy is based on General Data Protection Regulation and Latvian personal data protection law.

Who is in charge of your personal data collection

The controller of your personal data is SIA "PROTUNING", Ģertrūdes iela 77—14, Rīga, LV-1011, Latvia (ProTuning). It determines the purposes and means of your personal data processing and is responsible for its safety.

If you have questions about your personal data, please, contact us by mail [email protected] or by phone +371 20 301 155.

What data we collect and process

You can browse our website without identifying yourself. However, if you want to buy something from us, we will need a limited set of your data to make a valid contract. If you want to create an account, for example, to build your purchase history that would allow you to receive special offers, we would also need your data to identify you and to help you maintain your account. We would also need your contact details to inform you about our products and services and to send you promotional e-mails and newsletters, but only if you allow us to do so.

To make an order on our website, you have to provide valid data:

  • name;
  • e-mail;
  • shipping and billing addresses, including country, city, post (zip) code and address;

The following personal data is collected in the process of your registration ("sign up") on the website:

  • e-mail address and you name (if you choose your login to be your real name);
  • in case you've registered via Facebook - your Facebook data (see more in the section "Data collected while using social networks").

Note that we do not store your password in a readable form, only specific data allowing to check the correctness of inputted password (password's hash function).

If you want, you may fill you profile (account) by following data:

  • age
  • city
  • profile picture
  • your car model

If you contact us through e-mail:

  • your e-mail address together with any other information included in the e-mail (e.g., your name, specification of your car) will be received by us;

If you contact us by phone:

  • We will not save your telephone number unless you ask us to do so.

Additionally, our servers automatically collect technical data about your computer and connection:

  • browser type, operating system, IP address, time and date of your visits, statistical data on page views, traffic to and from other websites and standard web log information.

We also use cookies in order to ensure more individual and interactive experience. See more about them below, in Cookies Policy.

Period of personal data storage

We store your account data unless you delete your account; then we delete your account data.

We store your order information for the period during which the sales contract may be contested in a court (this period is determined according to the civil law).

Data received when you contact us by e-mail or phone is stored unless your question is resolved.

Technical data about your computer and connection is deleted as soon as it is no longer needed.

If some legal rules require keeping your data for longer periods, your data is stored for these periods.

What are the purposes of personal data collection and use

We use your personal data provided while making an order, exclusively for the processing of your orders, claims resolutions and returns.

We use your e-mail address for informational letters on your orders and, if you allows us to do so, for sending you our newsletters.

Pseudonymised statistics information is used for consumer service control and website performance evaluation.

We may also use your personal data in cases and in the ways required by applicable law and official authorities' requests.

We use cookies for the purposes described below, in the chapter "Cookies Policy"

Can you refuse to provide us your personal data

Sure. But if you choose not to provide us your personal data or provide fake data, we will not be able to process your order and deliver chosen item, or provide you customer service, newsletters, or other services. If you refuse to provide data during account registration, we will not be able to create your account.

What are your rights towards your data

  • You have a right to know what data about you we have, what are the sources of this data (if it was not submitted by you), whether it has been transferred to third parties and names of these You have a right to receive your data in a structured, commonly used and machine-readable format.
  • If you find that some data is inaccurate or missing, you can require us to correct or supplement by data.
  • You may require blocking or deletion of your data if you think its processing is unlawful or ungrounded or if you simply don't want it to be processed any longer.
  • If you think your data protection rights areviolated, you have the right to lodge a complaint with a supervisory authority.
  • You also have all other rights provided by General Data Protection Regulation and national law.

To exercise your rights, you need to contact us by e-mail [email protected]. Before answering your request, to make sure that we will not give your data to another person, we will ask you to provide proofs of your identity.

You may delete your account on our website by using build-in functionality "Delete an account".

We may reject you request only if we obliged to do so under the law. In this case we will try to satisfy you as far as we are allowed, for example, by blocking your information instead of deletion.

Parties that may be given access to your personal data

To deliver your order to you, we have to provide your data to our partners, shipping and delivery service providers. We provide them only the data required to deliver your order.

[Можно указать конкретные компании, если у вас конкретный список]

In the case of payment by a bank card, the necessary data (card type, card number, card verification value, expiry date) is collected and stored by the payment processing provider (Name). If you pay by PayPal, PayPal servers receive your PayPal identification data. In both cases we do not receive your personal details or account data stored by the payment processing provider; we get only confirmation of payment from them.

Also, we are obliged to give your personal data to official authorities in cases provided by law, for example, for purposes of criminal investigation.

We may use Google Analytics services that collect and process data about how you use our website. Google Analytics receives from us no data that personally identifies you as an individual (name, e-mail address, shipping address). For more details, see Google policy "How Google uses data when you use our partners' sites or apps".

Data collected while using social networks

You can sign up log in to our website using your Facebook account. In this case, your browser establishes a direct connection to the servers of Facebook, and the data fromFacebook is transmitted directly to your browser, and from your browser – to our website. Facebook may receive the information that you have accessed on our website according to their own Data Policy. We have no influence on the extent of the data collected by Facebook and on its subsequent use by Facebook. If any questions, contact Facebook directly: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

We may also access information from your Facebook profile if you allow so in your Facebook settings.

You may follow us in social networks (Facebook, Twitter, Instagram). If you do so, privacy policies of these services will define your personal data and other rights. See them:

Account protection

Your password is essential to your account. We highly encourage to use unique letters, numbers, and characters and never to disclose your account password to anyone. In case you decide to share your credentials (login, password) to another party – bear in mind that you are fully responsible for all actions that occur in your account, including legally binding actions that were carried out in your account on your behalf. If your credentials become known to a third party against your will, please notify us immediately so that we could take measures.

Security issues

We use different security technologies to ensure security of your personal data. We offer secure "https" access to our website. Additionally, we regularly carry out monitoring of our systems in order to identify vulnerabilities and/or attacks. However, please note that despite the above listed measures, we cannot guarantee complete security of your personal information. Therefore, we strongly recommend you also take all possible precautions.

Note that if you access our website from a shared device or a device in a public space (such as library, or Internet café), some information may also be available to those individuals, who use this device after you. If you use an open internet network (such as open Wi-Fi), transmitted data may be available to other users of this network. We bear no responsibility for your data interception in these cases.

Changes to the Privacy Policy

The Privacy Policy may be revised from time to time. It is your responsibility to periodically check this page for such changes. If, during such revision, we make substantial changes to the way we collect and use your personal data, we will inform you by posting a notification about such changes on our website and/or notifying you via e-mail, if you provided it.

COOKIES POLICY

ProTuning uses "cookies" to distinguish you from other users and to enhance your experience. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

What are cookies?

Cookies are small text files that are downloaded on your device by websites that you visit and that allow a website to recognise your device. They are stored by each browser separately and contain information about how you use the website. Cookies are then sent back to originating website on each subsequent visit.

How do we use cookies?

When you simply browse our site without registration, cookies allow us to see which articles, tools and topics are of most interest to you – and to improve our site subsequently to make it more useful and interesting to you. Similarly, they allow us to track a history of your search of money-saving site and to improve a search mechanisms and sites classification logic.

Cookies make possible logging in on the site and staying logged in. If you choose an option "Remember me" while logging in, cookies will allow us to remember you and not ask for your login and password next time you visit our site within the next 30 days.

Cookies make possible purchase mechanism: they "remember" what items you put into the basket and keep this information during payment processing.

We also use cookies for the following general purposes:

  • to ensure that the content from our site is presented in the most effective manner for you and for your computer;
  • to keep your search settings in order to release you from repeating entering them in every new search;
  • to prevent fraudulent activity and improve security;
  • to comply with legal and regulatory requirements.

What type of cookies do we

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Session cookies : cookies that allow us to link your actions only during a browser session. Persistent functionality cookies: cookies that remain on your device for a set period of time specified in the cookie (persistent cookies). They are activated each time that you visit our site. They help the site to remember choices you make: your language settings, text size. These cookies help to improve your experience of a site by providing a more personalized service.

Google Analytics cookies : they provide a statistical analysis that help us understand how people use our site. These cookies collect information in an anonymous form. Examples of information collected by Google Analytics: the number of visitors to the site, countries and places from where visitors have come to the site, how much time each visitor spent on the site, type of browser the visitor used and the pages they visited. We can also use the Display Advertisers feature in Google Analytics.

You can opt out of providing us with this information if you wish, with no impact on your experience of our site. For more information Google Analytics including how you can manage your settings and opt out of this feature, please visit Google Analytics Help: Safeguarding your data.

Social networks cookies. Our website allows registering using your accounts in social networks (Facebook, Google, etc.). These services set cookies according to their own policies. We do not control cookies from social networks.

Other third-party cookies. We may work with other websites which may set cookies of their own. We do not control the use of cookies by these sites. You can block or remove cookies yourself by altering the settings of your browser. Blocking these cookies is unlikely to impact on your experience of our website.

See more on what are cookies, their types and managing on All About Cookies website.

How to change your cookie settings?

If you do not want your browser to store cookies – or some particular kinds of cookies – any more, or if you want to delete previously saved cookies or to change other settings, most modern browsers will allow you to delete cookies, block cookies, or choose what cookies are stored in the future.

Look at your browser's 'help' function to find out how to do this. Or see the details on how to manage cookies in major web browsers:

Please note that if you change your browser settings to block all cookies, you may not be able to access all or parts of our site.