The controller of your personal data is SIA PROTUNING, Ģertrūdes iela 77—14, Rīga, LV-1011, Latvia (ProTuning). It determines the purposes and means of your personal data processing and is responsible for its safety. If you have questions about your personal data, please, contact us by mail [[email protected]] or by phone [+371 20 301 155].
You can browse our website without identifying yourself. However, if you want to buy something from us, we will need a limited set of your data to make a valid contract. If you want to create an account, for example, to build your purchase history that would allow you to receive special offers, we would also need your data to identify you and to help you maintain your account. We would also need your contact details to inform you about our products and services and to send you promotional e-mails and newsletters, but only if you allow us to do so. To make an order on our website, you have to provide valid data:
shipping and billing addresses, including country, city, post (zip) code and address;
payment details required to do a chosen payment The following personal data is collected in the process of your registration sign up on the website:
e-mail address and you name (if you choose your login to be your real name);
in case you have registered via Facebook - your Facebook data (see more in the section Data collected while using social networks;).
Note that we do not store your password in a readable form, only specific data allowing to check the correctness of inputted password (password - hash function).
If you want, you may fill you profile (account) by following data:
If you contact us through e-mail:
If you contact us by phone:
Additionally, our servers automatically collect technical data about your computer and connection:
We store your account data unless you delete your account; then we delete your account data.
We store your order information for the period during which the sales contract may be contested in a court (this period is determined according to the civil law). Data received when you contact us by e-mail or phone is stored unless your question is resolved. Technical data about your computer and connection is deleted as soon as it is no longer needed. If some legal rules require keeping your data for longer periods, your data is stored for these periods.
Sure. But if you choose not to provide us your personal data or provide fake data, we will not be able to process your order and deliver chosen item, or provide you customer service, newsletters, or other services. If you refuse to provide data during account registration, we will not be able to create your account.
To deliver your order to you, we have to provide your data to our partners, shipping and delivery service providers. We provide them only the data required to deliver your order. In the case of payment by a bank card, the necessary data (card type, card number, card verification value, expiry date) is collected and stored by the payment processing provider (Name). If you pay by PayPal, PayPal servers receive your PayPal identification data. In both cases we do not receive your personal details or account data stored by the payment processing provider; we get only confirmation of payment from them. Also, we are obliged to give your personal data to official authorities in cases provided by law, for example, for purposes of criminal investigation. We may use Google Analytics services that collect and process data about how you use our website. Google Analytics receives from us no data that personally identifies you as an individual (name, e-mail address, shipping address). For more details, see Google policy How Google uses data when you use our partners' sites or apps (https://www.google.com/policies/privacy/partners/).
You can sign up log in to our website using your Facebook account. In this case, your browser establishes a direct connection to the servers of Facebook, and the data from Facebook is transmitted directly to your browser, and from your browser – to our website. Facebook may receive the information that you have accessed on our website according to their own Data Policy. We have no influence on the extent of the data collected by Facebook and on its subsequent use by Facebook. If any questions, contact Facebook directly: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. We may also access information from your Facebook profile if you allow so in your Facebook settings. You may follow us in social networks (Facebook, Twitter, Instagram). If you do so, privacy policies of these services will define your personal data and other rights. See them:
Your password is essential to your account. We highly encourage to use unique letters, numbers, and characters and never to disclose your account password to anyone. In case you decide to share your credentials (login, password) to another party – bear in mind that you are fully responsible for all actions that occur in your account, including legally binding actions that were carried out in your account on your behalf. If your credentials become known to a third party against your will, please notify us immediately so that we could take measures.
We use different security technologies to ensure security of your personal data. We offer secure access to our website. Additionally, we regularly carry out monitoring of our systems in order to identify vulnerabilities and/or attacks. However, please note that despite the above listed measures, we cannot guarantee complete security of your personal information. Therefore, we strongly recommend you also take all possible precautions. Note that if you access our website from a shared device or a device in a public space (such as library, or Internet café), some information may also be available to those individuals, who use this device after you. If you use an open internet network (such as open Wi-Fi), transmitted data may be available to other users of this network. We bear no responsibility for your data interception in these cases.
Cookies are small text files that are downloaded on your device by websites that you visit and that allow a website to recognise your device. They are stored by each browser separately and contain information about how you use the website. Cookies are then sent back to originating website on each subsequent visit.
If you do not want your browser to store cookies – or some particular kinds of cookies – any more, or if you want to delete previously saved cookies or to change other settings, most modern browsers will allow you to delete cookies, block cookies, or choose what cookies are stored in the future. Look at your browser help function to find out how to do this. Or see the details on how to manage cookies in major web browsers:
Please note that if you change your browser settings to block all cookies, you may not be able to access all or parts of our site.