WARRANTY & RETURNS POLICY
By using our website, protuning.lv (the Website), you accept this Warranty & Returns Policy in whole and confirm that you are at least 18 years old and have a full legal capacity. Please, do not use the Website if you do not accept this Warranty & Returns Policy.
Warranty & Returns Policy constitutes the integral part of Terms of Service of the Website and has to be read in connection with them.
THIS WARRANTY & RETURNS POLICY IS APPLICABLE TO YOU ONLY IF YOU ACT AS A CONSUMER! IF A PURCHASE WAS MADE BY AN ENTITY OR ON ITS BEHALF OR IN OTHER NON-CONSUMER CASES, GENERAL RULES OF CIVIL LIABILITY ARE APPLIED.
Consumer is a natural person who expresses a wish to purchase, purchases or might purchase, or use goods or a service for a purpose, which is not related to his or her economic or professional activity.
IT IS YOUR DUTY TO REVIEW THE PHOTOS OF THE GOOD CAREFULLY BEFORE PURCHASING. RETURN OF THE PRODUCT OR CHARGEBACK IS POSSIBLE ONLY IF THE PRODUCT HAS SIGNIFICANT DIFFERENCES WITH THE DESCRIPTIONS, FIRST OF ALL, IF IT DOES NOT FIT THE STANDARD UNMODIFIED CAR MODEL FOR WHICH IT IS DESIGNATED. NO CLAIMS ARE ACCEPTED IN CASE OF MINOR VISUAL DIFFERENCES (E.G., IF YOU CLAIM THAT “IT LOOKS NOT SO COOL AS IN THE PHOTO”).
1.1. In case you do not like the product you have purchased from us, you have a right to withdraw from a sales contract during 14 days after the product was delivered to you.
1.2. You have to send us a statement of withdrawal together with the returned product or before returning the product. In the second case, you must send back the product no later than 14 days from the day when you send us a letter of withdrawal.
1.3. The returned product and the statement of withdrawal is to be send by post to the address: SIA ProTuning, Tvaikonu iela 5, LV1007 , Riga, Latvia.
1.4. You have no right to withdraw in the following cases:
1.4.1. the product was made, customized or personalized for you;
1.4.2. the product naturally deteriorate or expire rapidly as time goes by or after opening the packaging.
1.5.Products sent back must be in the same condition as you received them. You have a right to inspect the products after receiving them – but only to the extent possible in an offline shop. You are liable for the diminished value of the products resulting from inspecting it in the greater extent or actually using. PRODUCTS THAT LOST THEIR ORIGINAL CONDITION DUE TO INSTALLATION ON YOUR CAR AND USAGE CANNOT BE RETURNED!
1.6. To get your money back, you need to send us back the purchased product in the original package.
1.7. You have the right to receive back only the price of the product. The costs of delivery are not reimbursed. You bear the costs of sending the product to us.
1.8. We will pay you back no later than in 14 days after receiving the statement of withdrawal, but no earlier than we receive the product or the evidence of sending it back (post documents) and make sure it is in the original condition.
1.9. We will reimburse you using the same payment method that you used in your original transaction. However, you and we can mutually agree on using other payment method.
2.1. If you have paid by a bank card, you have a right to chargeback according to the rules of your card payment system (for example, Visa or Mastercard).
2.2. However, before applying for chargeback, you should first contact us and try to settle the dispute peacefully. You may not apply for chargeback if, while making an order, you ignored information about car marks and models that fit the purchased product.
3.1. You have certain warranty rights if the product you have bought is faulty. The product is deemed to be faulty if its quality and performance is not normal for goods of the same type, or has significant differences with the descriptions: first of all, if it does not fit the standard unmodified car model for which it was designated.
3.2. Warranty does not apply in the cases:
3.2.1. minor visual differences with a description (“looking not so cool”) or defects (such as minor scratches);
3.2.2. defects which are a result of incorrect or negligent handling or treatment or which are caused by unusual conditions of use;
3.2.3. normal wear and tear;
3.2.4. you have been notified about defects before purchase.
3.3. If the product has been repaired or modified by you or by a third party, all warranty rights expire. Installation of the product to a car is treated as modification. In this situation, warranty rights remain in place only if you proves beyond doubt that the defects at issue have not been caused by the modifications carried out by you or the third party, but existed at the moment of delivery from us.
3.4. You may use your warranty rights during a period of two years from the delivery of the product, but no later than within two months from the date when the product is found to be faulty.
3.5. If you claim your warranty rights within first six months of receiving the product, you need to show only that the product is faulty. After six months, it is you obligation to prove that the defect already existed on receipt of the product.
3.6. In warranty case, you may demand repair or replacement of the faulty product.
3.7. Since we are a seller, not manufacturer, we usually do not repair or replace any products ourselves, but send them to the manufacturer. We cannot control the time they take for repair or replacement and bear no responsibility for a possible long duration of this process. We undertake to send you a repaired or replaced product as soon as we receive it from the manufacturer.
3.8. If repair or replacement of the faulty product is not possible, or would be too expensive, given the nature of the product/defect, or would be very inconvenient for a normal consumer, or cannot be completed by us or by the manufacturer within a reasonable time, you can claim reimbursement or a reduction of the purchase price.
3.9. Manufacturer of particular products may provide their extended guarantee to their products. The terms of such guarantees is to be provided separately with these products.
4. Defective to dangerous products
4.1. If a purchased product is defective (does not provide you with the safety you reasonably expect), you have the right to claim damages for the personal injury or the harm to your property from the manufacturer. We will provide you the information about the product manufacturer identity and address as soon as possible after receiving the according request from you. Reasonable safety expectations should take into consideration a common knowledge about the safety level of this kind of goods (that is whether they are dangerous and what damages may cause).
4.2. You may claim damages for the defected product only within the 3 years from the moment you bought the product and no later than 10 years from the moment the product was put on the market.